Privacy Policy

Last Updated: January 2024

gorge-heron ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our website and use our heritage conservation services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, postal address)
• Information about heritage items or projects you submit for assessment
• Communication preferences
• Records of correspondence and interactions with us
• Payment information for service transactions

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device information

How We Use Your Information

We use personal information for the following purposes:

• Responding to inquiries and providing conservation services
• Processing transactions and maintaining service records
• Sending service-related communications
• Improving our website and services
• Complying with legal obligations

Information Sharing

We do not sell, rent, or trade personal information to third parties. We may share information with:

• Service providers who assist our operations (under confidentiality agreements)
• Professional advisors (lawyers, accountants) as necessary
• Government authorities when required by law
• Partner institutions with your explicit consent for collaborative projects

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure
• Access controls limiting data access to authorised personnel
• Regular security assessments
• Staff training on data protection practices

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Conservation project records may be retained indefinitely as part of archival documentation practices standard in the heritage sector.

Your Rights

Under Australian privacy law, you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies

Our website uses cookies to enhance user experience. For detailed information about our cookie practices, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our website following changes constitutes acceptance of the revised policy.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact us:

gorge-heron
42 Heritage Lane
Brisbane QLD 4000
Australia

Email: [email protected]